TVS Warranty PDF Print E-mail

TVS IN SA - Terms and Conditions of bike WARRANTY

 

 

Sneax (Pty) Ltd (“the Company”) gives this warranty with respect to the range of bikes (“the bikes”) available in South Africa, which are manufactured by TVS Motor Company Limited (“the Manufacturer”).

 

The Manufacturer has taken every care to maintain quality in the manufacture of the Bikes and is prepared to warrant the vehicle purchased subject to the terms of warranty stated herein:

 

For a period of 24 months from the date of purchase, all parts of the vehicle which prove to the satisfaction of the Company to have a manufacturing defect, will be repaired or replaced free of cost.

 

The Company’s obligation under this warranty is limited to repairing or replacing those parts of the vehicle, which upon examination by the Company prove, to the Company’s satisfaction, to have a manufacturing defect and in such cases the Company’s decision either to repair or replace the affected parts will be final. In the event of replacement of parts, the Company also reserves the right to use parts of the same brand as the affected parts or any other brand, which is used by the Company in the course of manufacture. All parts replaced under this warranty will become the property of the Company and must be returned to the Company.

 

Limitations of Warranty:

 

1. This warranty shall not apply to:

  • Normal maintenance operations such as engine tune up, decarbonising, fuel system cleaning, oil changes, head light focussing, fastener retightening, adjustments of carburettor, ignition timing, clutch and brakes as well as other normal adjustments.

  • Insignificant factors which do not affect the function of the vehicle, including without limitation, sound, vibration and fluid seep.

  • Replacement of normal service items or wear and tear items, including without limitation, bulbs, electrical wiring, filters, spark plug, chain, sprockets, clutch and brake linings, fasteners, shims, washers, oil seals, gaskets, rubber, plastic and rexine components (including hoses / pipes etc.) and spokes etc.

  • Proprietary parts such as tyres, tubes and batteries etc.

  • Any natural wear and tear including without limitation, aging.

  • Parts suffering damage or resultant damage by accident, misuse, negligent treatment, use of bad quality lubricants or impure fuel or by omission to follow the guidance and instructions contained in the owner’s manual.

  • Parts, which are used in conjunction with parts not made or recommended by the Manufacturer or the Company.

  • Parts of the vehicle, which have been tampered with, altered, repaired or replaced by persons not authorised by the Company and which in the sole judgement of the Company affect the performance of the vehicle.

  • Parts of the vehicle getting affected due to atmospheric effect / environmental factors.

  • Vehicles, on which engine number or chassis number is deleted, defaced or altered.

  • Vehicles on which any warranty service is not availed when it falls due.

  • Vehicles sold or transferred by original retail purchaser.

  • Vehicles used for racing or any competition or used otherwise than for ordinary personal transportation. Vehicles attached with side cars etc.

  • Vehicles which have been taken out of South Africa.

 

2.  Warranty claims on proprietary items such as tyres, tubes and batteries, etc., should be sent, by the user, directly to the respective manufacturer

as per their warranty terms and the Company shall not be liable in any manner in respect to the same.


3.  Parts repaired or replaced under this warranty are warranted only through the remainder of the original warranty period.

 

4.  The Company is not liable for any delay in servicing due to reasons beyond the control of the Company or any of its authorised dealers /service agents.


5.  In any event, the company is not liable for indirect, remote, incidental or consequential damages.

 

6.  The Manufacturer may make any modification or improvement to vehicles in future production at any time without prior notice and withoutany obligation to install the same on vehicles previously despatched for sale.


7.  Any claim under this warranty will lie only when the customer:

  • takes his vehicle to an authorised dealer / service centre of the Company and reports the problem he felt in the vehicle to enable the authorised dealer / service centre to inspect the same and assess the cause for the reported problems.

  • Produces to such authorised dealer / service centre the owners manual and the completed Warranty Registration Form for the concerned vehicle for verification of relevant details.

  • This is the only warranty given by the Company for the Bike. No employee, dealer or other person is authorised to extend or enlarge this warranty.